As a result of current developments surrounding the coronavirus, Airtrade Holland BV, the company behind the KLM Package Deals must also decide to cancel all Package Deals bookings with departure up to and including 10 May 2020. This means that unfortunately journeys cannot take place and Airtrade Holland will provide a voucher.

cancellation policy

Airtrade Holland BV applies the following travel cancellation policy and writes to the customers that they cancel the trip themselves for the customer. The travel sum will be refunded in the form of a voucher. This will be a corona voucher that meets the conditions as drawn up by the ANVR and SGR. According to the automatic notification of the company, the voucher will be sent by email within a few weeks and the customer does not need to take any further action. The voucher would then remain valid for a maximum of 1 year from the time of issue. The voucher is valid on the combination of flight, hotel and / or car rental for a destination of your choice.

concerns about communication

Due to the high pressure at the Airtrade Customer Service Center, they ask not to contact us by telephone. The company does not respond to e-mail either, except for an automatic reply message that states not to call and wait. The company sent an email in early April to inform customers about the status of their personal Corona voucher for your booked KLM Package Deal. This showed that they were then finalizing the developments of the Corona voucher with ANVR SGR guarantee, which they are submitting. After that it remained quiet around Airtrade Holland BV. All communication with the company is answered with a standard email so that no one knows where he really stands.

Read also  Sustainability: KLM and Munckhof expand unique bus service

Airtrade is the market leader in the purchase, issue and processing of airline tickets for the travel industry. Airtrade is a member of the General Dutch Association of Travel Companies (ANVR). For the policy they refer to the KLM website regarding corona measures.

no voucher, no guarantee

Because the corona crisis is a very exceptional situation, it was decided together with the ANVR and the SGR to issue a special voucher for cancellations due to the corona virus. This has the value of the paid travel sum including the mandatory contribution to the emergency fund, remains valid for one year after issue and applies to all trips with the same organization. The SGR guarantees the value of your voucher. But then you have to get that will.

Today Airtrade said in a response: “We are indeed in the final phase and expect to be able to mail the voucher and conditions by next week at the latest. we trust that we have informed you sufficiently. ”

Also read: KLM comes with a voucher for the refund of package holidays

KLM
KLM fleet at Schiphol
also available in PlayStore
Print Friendly, PDF & Email