It is clear that the Corona pandemic has had no (negative) influence on the way in which users of the AOV experience the services. transvision performed AOV an 8,2. In Amsterdam we carry out the Supplementary Public Transport (AOV) lot B. This parcel includes transport for a target group that is intensively to very intensively supervised by the driver. The so-called Door to Door plus and the Room to Room transport, this transport is supplemented with the lifting service. Every day we help this target group to participate in society by transporting them to appointments, the sports club or the supermarket.
no negative influence
It is clear that the corona pandemic has not had a negative impact on the way in which users of the AOV experience the services. Twice a year an independent research agency carries out a Customer Satisfaction Survey on behalf of the City of Amsterdam. The respondents from both target groups rated the AOV in general with an 8,2, a result that Transvision can be proud of.
Of course, this figure is the result of the efforts of drivers, switchboard operators, telephonists and other partners. As Transvision itself states: “Without them we would not have been able to achieve this wonderful result."