Package travel providers do not warn customers about the financial risks associated with holidays to areas for which an orange travel advice applies at the time of booking due to corona. According to the Consumers' Association, the travel organizations are thus evading their legal duty of care and information, the association reports on the basis of a sample of travel organizations.

The cabinet does not recommend necessary trips to orange areas. This means that travelers at orange destinations have to pay for any repatriation or cancellation themselves, but that is not known to many holidaymakers.

The association investigated ANWB Reizen, Corendon, Expedia Travel, KLM Holidays (AirTrade), Prijsvrij, Sunweb, The Travel Club, Tix.nl, TUI and Dé VakantierDiscounter. Only KLM Holidays actively informs customers of the risk of traveling to an area that has been declared orange by corona, the association says. The Travel Club and TUI say travelers will get their money back if travel advice is negative, but don't say this only applies if the area was yellow or green at the time of booking.

According to the Consumers' Association, the travel insurance policies offered are also not good. For example, the ANWB, Corendon, Expedia and Sunweb recommend insurance that does not cover travel to orange areas. It is also unclear how current the conditions of the insurance policies are. Many insurers now cover travel to orange areas, according to the union.

The Consumers' Association wants travel providers to organize their insurance information and calls on travelers to compare insurance policies properly. The union has shared the results of the sample with the supervisory authority of the Netherlands Authority for Consumers & Markets. Travel umbrella organization ANVR has also been asked to point out their obligations to members.

The ANWB has now informed members by email that the travel insurance fully covers travel to destinations that had orange or red travel advice due to corona. According to the ANWB, the restriction has already been removed as of September 21. The relaxations do not apply to the cancellation insurance, says the ANWB. Cancellation costs are covered if a traveler or one of the travel companions contracts the corona virus.

Sunweb announces that it is currently not carrying out trips to orange areas. Customers can already book trips to orange areas, such as Turkey and Egypt, a spokeswoman said.

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