This year, NS is going to reduce the number of permanent ticket service desks at stations from 36 to 17. Instead, at some stations, service employees are present in the concourse and on the platform, or travelers at 251 stations will receive remote support via a service terminal or their own telephone. .

The carrier says that it is meeting the traveler's need for more online services. The NS wants to start adjusting the services at the stations in February and expects to need a year for this. The sale of train tickets through the ticket counters has fallen sharply in the past 20 years to below 20 percent of the total, the rest of the travelers buy the train ticket online.

The plans will cost 250 jobs. Some of the service employees have already made use of a departure scheme or have found another job within or outside the NS. As a result, anyone who is now a service employee and has indicated that they wish to remain, can also remain a service employee at NS, the carrier reports.

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