Kruidvat has started a pilot with same-day delivery in The Hague. This new service, “Kruidvat Today in Home”, is provided in collaboration with Packaly bicycle couriers. Customers in the delivery area can take advantage of this new home delivery option. If they place an order before 15.00 p.m., the ordered products will be delivered the same day. In the long term, orders will be delivered to your home within two hours at the latest. If the pilot in The Hague is successful, it will be rolled out further to other cities in the Netherlands and Belgium. “Kruidvat Today in Home” is part of Kruidvat's online and offline strategy, in which the physical stores and the online channel further reinforce each other.
“We want to be where our customers are, tailored to their current needs. Offline and online are not separate from each other, but are complementary and reinforce each other. This pilot is a nice addition to respond even better to the needs of that moment. Young adults and families with young children are already accustomed to integrating fast online services into their lifestyle and want products delivered quickly at the touch of a button. This also applies to older customers who are less mobile and who want certain care products quickly. We improve our service by delivering orders to your home the same day.”
A sustainable delivery
For "Kruidvat Deze in Huis" the discount drugstore is collaborating with Packaly, a sustainable same-day delivery courier service from store to front door. With Packaly, orders from five Kruidvat stores in The Hague are delivered by bicycle, CO2 neutral, according to the discount drugstore.
"Within Packaly, we are very proud to be able to add Kruidvat to our customer portfolio. With this we add new product groups that we did not yet have at Packaly. Through this collaboration we give many people a new option to quickly and sustainably use the Kruidvat webshop. package to be received the same day".
In the delivery options, customers can choose same-day delivery. After the checkout process, in addition to the order confirmation, a track & trace code will be sent with information about the shipment. The nearest store collects the products, after which the Packaly courier collects the package from the store and delivers it to the customer in the evening.
Rollout to other regions
In the long run, Kruidvat wants to work with even shorter delivery times. Van den Berg: “First we are working towards two hours and eventually even one hour. This increases the quality and speed of our service even further.” The experiences we gain with the pilot in The Hague will be used to further optimize our delivery option and eventually roll it out in other regions.
