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The municipality of Amstelveen requested an improvement plan, which the transporter set to work.

Although there are still complaints, the municipality of Amstelveen believes that Wmo transport is now doing much better. According to the digital platform Passenger Transport Magazine, the municipality is therefore waiving the previously instituted penalty scheme. That write B&W to the city council. As of January 1, the Maasstad Regie Centrale (MRC) took over this transport from Munckhof Taxi. A complaint from users and politicians was that the municipality looked more at the (lower) costs in the European public tender than at the quality of the transport. Complaints have been pouring in to the municipality since the new carrier started working.

The municipality of Amstelveen requested an improvement plan, which the transporter set to work. Initially, this did not lead to the desired result. The municipality then imposed a fine, but based on a conversation in mid-July, a new fine was waived. “The number of complaints has decreased,” B&W wrote to the council. “We also see the punctuality percentage increasing. This, combined with clear communication to residents and the municipality and arranging capacity, gives us sufficient confidence for the future.”

Telephone accessibility has improved, according to the municipality. In the meantime, she continues to talk to the carrier every week, because the planning and accessibility of the power station can still be improved, especially in the evenings and at weekends, according to the municipality. “This is also recognized by the carrier and extra efforts are now being made on this.”

In the meantime, the very tight labor market remains a concern. The municipality has noticed that the transport company is increasingly proactively contacting residents and calling them, for example if a journey is likely to be late or if there are complaints 'to investigate where things went wrong'. The number of complaints per week is now under ten, at 1250 journeys.

An improvement plan was requested for the municipality of Amstelveen, which the transporter set to work.
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