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Our technical teams are now fully engaged in this.

Due to a malfunction in the connection to the database of the Flemish Government, Flemish taxi drivers now also experience problems when using their systems in the vehicles. The malfunction was identified last Wednesday evening around 20.00 p.m. and continues to affect taxi drivers today. New connections from companies to production are also no longer possible during the outage.

Upon inquiry, it appears that the problem has now been recognized and technical teams are investigating the complaints. The complaints were reported by taxi drivers who experienced increasing problems in starting and stopping journeys. Taxi companies in Flanders immediately comply with the registration obligation with Chiron. The obligation to forward journey data to Chiron, the central database of the Flemish Government, applies to all journeys made with vehicles under an IBP license (individual paid passenger transport) from 1 January 2020.

backlog

The problems come at a time when many backlogs have to be cleared. The fact that the connections are now becoming urgent is also due to the fact that a larger number of police zones use the access to Chiron. This means that the chance of being caught with fines and temporarily withholding the permit is greater, and that encourages people to switch to a connection more quickly.

Previously, there was a lot of criticism about the lingering backlog, especially the information about it. Questions were raised from the sector about the complexity of the connection process and the overly technical manual. So a lot of work has been done on that. This spring a modified starter guide put online. It can be consulted by everyone.

The process of requesting access to send messages to Chiron is separate from the registration for new licenses or driver pass in Centaurus2020. Chiron is not a web application or a mobile app that can be downloaded or accessed by a taxi operator. Chiron is a database that receives ride data via an API, forwarded by taxi software (mobile web app, platform or taximeter). It's Centaurus2020 platform for the application and management of driver passes, permits and authorizations regarding the taxi decree.

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link taxi companies to Chiron

The journey data KBO number, driver pass, rounded GPS coordinates of departure and end points and the price that the customer pays must be sent live to Chiron. If there is a price agreement, a reservation message must also be sent. This obligation applies to all journeys carried out by operators with an individual paid passenger transport licence.

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