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SFM acts as a supervisor of the collective labor agreement for Healthcare Transport and Taxi and as a knowledge center in the field of training, occupational health and safety and safety.

The annual report 2023 of the Social Fund for Mobility (SFM) is out and highlights a year full of challenges and achievements within the taxi industry. With an emphasis on staff shortages, reducing absenteeism due to illness and promoting sustainable employability, SFM has taken important steps to support and improve the sector.

The year 2023 was all about tackling the persistent staff shortage in the taxi industry. The consequences of the corona pandemic had virtually disappeared, but the staff shortage remained a major problem. Despite the limited bankruptcies, research by Panteia showed that 48% of companies wrote red figures, highlighting the financial vulnerability of the sector.

SFM carried out regular collective labor agreement checks and started preparations for the introduction of the CDT (successor to the BCT), which will become mandatory from 1 January 2025. To tackle the staff shortage, SFM launched the online recruitment campaign 'Sleur? Become a driver!', which, despite good results, could not completely solve the shortage. High absenteeism and staff shortages led to implementation problems, which particularly affected vulnerable target groups.

The electrification of the fleet continued, with an increase in zero-emission (ZE) vehicles. Panteia research showed that 21% of vehicles are now ZE, with expectations for further growth. The 'Strong at the Wheel' project focused on the sustainable employability of employees, with programs for vitality, budget coaching and stress management. The success led to an extension of the project until the end of 2025.

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Photo: © Pitane Blue - Social Mobility Fund - Culemborg

Social Mobility Fund (SFM) is a crucial organization within the Dutch taxi industry, founded by KNV Zorgtransport en Taxi, FNV Taxi and CNV Vakmensen.

The fund strives for good labor relations, safe working conditions and fair competition in the taxi industry. SFM's core values ​​are expertise, transparency, authority, independence and quality. These values ​​form the basis for their activities, which contribute to the professionalization of the taxi industry.

Enforcement of the Collective Labor Agreement for Healthcare Transport and Taxi is a core task of SFM. In 2023, 280 collective labor agreement audits were carried out, of which 239 companies received a 'Sufficient' company assessment. Five new lawsuits were filed, four of which were settled in SFM's favor.

In the event of tenders and bankruptcies, transport contracts regularly change carriers. SFM coordinates the transition of personnel to provide job security. In 2023, 50 files were processed, of which 274 employees received a job offer. Only 48% accepted this offer, which was lower than the previous year.

The lingering effects of the corona pandemic and a tight labor market were visible in 2023. SFM focused on health and vitality programs, such as company visits and workplace surveys, to reduce absenteeism and keep employees motivated. Various training courses and courses were organised, including 'Wheelchair lift inspector' and 'Prevention officer'.

SFM has one active website and is present on various social media channels to inform the industry. The online recruitment campaign on the vacancy website '' generated a lot of traffic and applications.

SFM took various measures to comply with GDPR legislation. Phishing investigations were conducted and incidents involving personal data were handled adequately. In 2024, SFM will conduct further audits and plan a pen test to ensure the security of personal data.

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The staff shortages and implementation problems of 2023 are expected to persist into 2024. SFM is therefore committed to further promoting the driving profession, reducing absenteeism due to illness and promoting good employment practices. The sustainable employability project 'Strong at the wheel' will be continued, partly financed by the MDIEU scheme of the Ministry of Social Affairs and Employment.

With these efforts, SFM remains committed to a strong, professional and sustainable taxi industry.

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