Major disruption at NMBS due to computer failure resolved, but delays remain possible.
On Wednesday afternoon, a major IT problem caused serious disruption to NMBS train traffic. The problem arose around 13 p.m., leading to stationary trains and failed information screens in several stations. Although the problem was resolved after about XNUMX minutes, the NMBS a few more hours of disruption due to delays.
The disruption started with reports of stationary trains and red signals, including at Antwerp-Berchem station. The screens on the platforms in Brussels Central also went out. It was announced on international trains that problems were occurring in Brussels. The problem had a major impact, as passengers were left without information and had no access to the route planner or ticket sales via the NMBS app and website.
Infrabel, the infrastructure manager, confirmed that a technical problem was the cause of the disruption. This problem caused the signals and screens to malfunction, forcing trains to remain stationary. It took about 45 minutes for technicians to get the problem under control and for the systems to be operational again.
After the restoration, the screens in the stations were turned on again and ticket sales functioned normally again. The trains were able to resume their journey, but the disruption had already caused some delays, which is why NMBS expected the disruption to continue for a few more hours.
The IT problem at Infrabel emphasizes the vulnerability of the rail network to technical failures. These incidents have a direct impact on thousands of travelers, especially during busy hours. In Brussels Central, one of the busiest junctions in the country, the disruption led to chaotic scenes with travelers who did not know where they stood.
NMBS and Infrabel work closely together to prevent these types of problems in the future. Regular maintenance and upgrades of the IT systems are necessary to ensure the reliability of the rail network. However, it remains a challenge to completely rule out such technical failures.
Travelers responded differently to the disruption. Some expressed understanding for the situation, while others expressed frustration about the lack of communication and the consequences for their travel plans. A passenger in Antwerp-Berchem said: “It is very annoying, especially because we had no idea how long it would take. I missed an important appointment.”
Despite the quick resolution of the problem, a sense of uncertainty remains among travelers. It is unclear to many how often these types of disruptions can occur and how well prepared NMBS and Infrabel are to respond to them. NMBS has indicated that it will thoroughly evaluate the disruption to identify areas for improvement and optimize services.
It is expected that NMBS and Infrabel will continue to be busy analyzing the cause of the IT problem in the coming days and taking measures to prevent similar incidents in the future.
