airlines

ILT stands up for passenger rights

The Human Environment and Transport Inspectorate (ILT) is preparing a sanction against a number of airlines. These airlines refuse to refund money to passengers. These passengers had bought individual airline tickets from the now bankrupt D-Reizen. Last spring, the ILT sent guidelines on this to the airlines. These guidelines state that the

Investigations into passenger rights by ILT

This year, the ILT (Human Environment and Transport Inspectorate) has started three new inspections into compliance with passenger rights and the reimbursement period for vouchers by airlines and booking websites. The ILT is also investigating the state of the provision of information about passenger rights on the websites of the airlines. The

Airlines renew for free rebooking

All Lufthansa Group airlines extend the free rebooking option. The rebooking fees for Austrian Airlines, Brussels Airlines, Eurowings, Lufthansa and SWISS are still suspended. Since the end of August, all fares of Brussels Airlines, Lufthansa, SWISS, Austrian Airlines and Eurowings can be rebooked without rebooking costs. Originally, this rate offer was valid for (re)