ACM intervenes: green leaves fall from booking.com…
According to the ACM, Booking.com's Travel Sustainable program did not meet the requirements set by law and are detailed in the ACM's sustainability claims guideline. After a…
Efficiency and sustainability are of paramount importance in urban…
In order to arrive at a good performance comparison, ACM looks at the aspects of cost efficiency and effectiveness of the transport companies GVB, RET and HTM. A recent performance analysis from the Authority…
ACM warns travel providers to immediately provide clear prices…
The ACM has sent a letter to all 12 travel providers with their results, what may need to be adjusted, and again the most important rules for correct and clear prices on a…
Travel companies get started with ACM's supervisory framework
As of April 1, the new supervisory framework will apply to all travel companies. Since the beginning of 2022, the ACM has been using new insights when it comes to price transparency in the travel industry. Last…
Ryanair clearer about CO2 compensation after ACM action
Ryanair has made three adjustments to the CO2 compensation option when selling airline tickets online. Ryanair airline communicates more clearly about the CO2 compensation it offers when booking a flight ticket.…
Hansea gains sole control over Munckhof
Hansea NV may acquire sole control over Munckhof Groep BV through Bus De Polder NV. Hansea NV may acquire sole control over Munckhof Groep BV through Bus De Polder NV…
Bol.com and Cyclone have ACM permission
Cycloon and bol.com completed the transaction for the strategic collaboration this weekend, in which bol.com became a shareholder of Cycloon. The Netherlands Authority for Consumers and Markets has obtained the necessary permission for this…
Arriva wants to run night trains to Randstad
Arriva, NS's biggest competitor on the railways, wants to run night trains from Maastricht and Groningen to the Randstad, with Schiphol airport as its main destination. Arriva wants to…
Fine of EUR 102 million for abuse of a dominant position
Refusing an app on the Google Play platform has cost the American company Google dearly in Italy. An app developed by Italian energy giant Enel…
Investigations into passenger rights by ILT
This year, the ILT (Living Environment and Transport Inspectorate) started three new inspections into compliance with passenger rights and the refund period for vouchers by airlines and booking websites. Also…
Consumers complain about a refund when a flight is canceled
In the event of cancellation of their individual flight, consumers must always be able to contact the airline directly for a refund. This also applies if the flight is booked through an (online) travel agent. If…
Booking and Expedia provide clearer information about the offer
When booking an overnight stay on websites, you are often shown that haste is required. Only two rooms left or promotional texts as the last room in this…