It is also necessary to look at the existing systems and processes in your company.
The taxi industry and passenger transport companies must also adapt to these social changes by treating all customers in an inclusive and respectful way, regardless of their gender identity.
We must pay close attention to our language use to promote an inclusive culture in the taxi industry. This starts with educating all employees about the meaning and importance of gender diversity and inclusion. It might be helpful to organize training sessions where employees learn about the different gender identities and how to use gender-neutral pronouns. For example, a good start could be a workshop explaining the meaning and correct use of the pronouns 'that/them/their'.
How do you proceed?
It is necessary to use gender-neutral language in all communication, both internally and externally. Try to avoid using gender-specific terms such as "sir," "ma'am," "boy," or "girl." You can address customers by name or use neutral terms like "passenger." For example, in emails and letters, you can start with "Dear Traveler" or "Dear Customer" instead of a gender-specific salutation.
When customers reveal their preferred pronouns, make sure you use them. Using someone's pronouns correctly is an important way to show respect and acknowledgment of their gender identity.
Embracing these steps can help the taxi and passenger transport industry adapt to evolving societal norms around gender identity. By fostering an inclusive and respectful environment, we can ensure that everyone, regardless of their gender identity, feels safe and welcome in our vehicles.
It is also important to look at the existing systems and processes in your company. Are there areas that could be made more inclusive? For example, if there is a mandatory field to indicate gender in booking systems, consider making this field optional, or add an 'other' option or an open field.
Finally, a safe and respectful environment for all customers and employees is essential. It is important to have a zero-tolerance policy for all forms of discrimination, including discrimination based on gender identity.
