The hotel industry has had to adapt to the one and a half meter society. NH Hotel Group and SGS are pooling their knowledge and experience to develop a global quality mark for cleaning and disinfection with a specific hotel protocol, adapted to the one and a half meter society. This guarantees the safety of passengers and employees and meets new expectations in society in the field of hygiene and safety. The new regulations ensure that the hotels can be certified as clean and safe locations.

The new processes will be implemented in the hotels so that they can receive the quality mark when they reopen. This includes adapting all hygiene and disinfection protocols at the hotels, specific training for employees and checking and monitoring the measures. NH Collection Barbizon Palace in Amsterdam is the first hotel where NH Hotel Group and SGS will implement and monitor these health regulations.

Ramón Aragonés, CEO of NH Hotel Group, emphasizes: “In view of current developments, the main focus of our company is to respond quickly and appropriately to the safety needs of travelers and employees in preparation for the reopening of hotels. SGS's experience and independence as a world-leading inspection, testing and certification company enable us to take maximum precautions and apply reliable procedures specifically aimed at providing safe hotels in all regions where we are present. ”

The new regulations were developed by auditing and certification specialists and are supported by occupational health and safety experts. The measures allow hotels to adapt the cleaning and disinfection processes of their facilities. This includes the control of personnel, hygiene and prevention initiatives, food safety and the suitability of space and mobility. The hotel protocol also includes the recommendations of global and local health authorities and takes into account the health regulations applicable in each country. The new seal allows travelers from all over the world to consult the SGS-rated hotels that apply the strictest hygiene measures prior to their trip.

Frankie NG, CEO of SGS adds that: “Thanks to our global leadership position in the travel and hospitality industry and the associated network of health and safety experts, we are able to develop a comprehensive and clear protocol to monitor the management of hotel procedures and decontamination status. The aim of SGS is to ensure maximum hygiene standards are met, to provide optimum safety for both guests and NH Hotel Group employees. ”

Revise guest experience

At the same time, NH Hotel Group is working on its guest experience with the aim of ensuring that its facilities meet safety and social distance requirements. A project in which all operational processes, such as check-in, room service and the buffet concept, are reviewed and digitization will play a major role. In addition, all employees will receive training and preventive medical checks will be performed daily upon arrival at the hotel in accordance with the hotel protocol.

Well-being and safety are paramount to NH Hotel Group, which intends to involve its employees, owners, suppliers and other stakeholders in the entire transformation process of its hotels guest experience, aiming to be the most reliable option for tourists and / or business travelers when the traveling life gets going again.

Also read: Reduce many corona infections to one hotel