KLM reports on their website via a press release that from now on KLM customers can request a refundable voucher for KLM airline tickets with a planned departure before or on March 31, 2021, free of charge and regardless of the reason. They announced this on their website with the message below. Customers then have the choice to buy a new ticket or request a refund with this voucher.
In recent months, KLM has steadily rebuilt its network to enable its customers to visit family, friends or business associates, or to go on vacation. For a complete overview, see the KLM website. To be well prepared for their journey, KLM customers can check the specific travel and access conditions at their destination on the KLM website.
'We notice that many people want to travel, but are reluctant to book due to uncertain times and constantly changing travel advice. We understand this and therefore offer our customers flexibility with this measure. This new measure naturally also applies to customers who already have a KLM ticket or travel voucher. We expect this extra security and flexibility to give consumers the confidence to start booking and flying with KLM again, 'said: Boet Kreiken, Executive Vice President Customer Experience KLM.
Obviously has KLM-measures have been taken to carry out the flights safely for both passengers and employees. For example, mouth masks are mandatory when boarding and during the flight, there are extra hygiene products on board and KLM aircraft are cleaned extra. The air on board is constantly refreshed with the help of HEPA filters. For more information about the hygiene measures on board, visit updates.klm.com.
KLM naturally anticipates and responds immediately to changing circumstances, such as when governments in various countries take new measures. No cancellation policy foresaw the scale of travel restrictions imposed on travelers around the world in recent months as a result of the COVID-19 crisis. These travel restrictions have resulted in KLM having to cancel large numbers of flights, resulting in a large number of refund requests. We need more time than usual to process these numbers. We are now catching up quickly. We thank our customers for their understanding and patience.
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