Lufthansa Group recently reported through a press release on their website that in the current year, Lufthansa Group airlines have so far repaid approximately EUR 2,7 billion to a total of 6,3 million customers (as of 09.09.2020). Arithmetically, about 2 hourly fees were paid out to customers 1800 weeks ago. The justified claims that Lufthansa received in Germany at the end of June have already been settled. Only more complex cases requiring more intensive treatment have not yet been resolved. These will also be delivered in the near future.

The number of open ticket refunds has dropped to one million transactions. It should be noted that new compensation claims are constantly emerging as flights have to be canceled or customers cancel due to travel alerts. Lufthansa is currently receiving three times as many applications as it was before the pandemic. Therefore, the number of outstanding reimbursement requests will continue to develop dynamically, decreasing further in the coming weeks, but never reaching zero.

Lufthansa Group Airlines works continuously and intensively to further speed up processing. To this end, they have taken many different measures. For example, the capacity of employees in customer centers has tripled and at travel agencies even quadrupled. Numerous employees from other departments have been deployed to provide support and have received a reduction in working hours in return.

In addition, customers can flexibly adjust their travel plans. All Lufthansa, SWISS, Austrian Airlines and Brussels Airlines fares can be rebooked as often as desired at no extra cost. This applies worldwide to new bookings on short, medium and long haul routes.

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