Travelers in various regions of the Netherlands express their dissatisfaction with the services of new bus operators that have recently taken over the timetable. These complaints mainly include delays and cancellations of trips, a problem that has intensified since the introduction of the new timetable. The traveler platform Rover, which is committed to the interests of public transport in the Netherlands, has noted that there has been a significant increase in the number of complaints addressed to their organization.

The problem is concentrated in regions such as Twente, where Arriva has taken over from Keolis, including the Zutphen-Hengelo-Oldenzaal railway line. In the Zaandam and Purmerend region, EBS is the new carrier, which has replaced Connexxion, and in Flevoland EBS has replaced Arriva as the primary bus carrier. These changes by carriers have not gone unnoticed among travelers, who are increasingly complaining about timetable irregularities.

In the past, such changes in carriers have often led to dissatisfaction among travelers. This year, the problems appear to be further exacerbated by a general staff shortage across the country, resulting in more frequent bus cancellations. According to Rover director Freek Bos, it is problematic that transport companies still have difficulty transferring concessions smoothly. He also emphasizes that contracting authorities should pay more attention to the implementation of such concession changes to minimize the impact on travelers.