Since this summer holiday, Brussels Airlines passengers can use a new system at Brussels Airport to check in their own baggage. Online checked-in passengers can use their boarding pass to print the baggage tag for their suitcase at one of the 16 kiosks and then drop it off at one of the six baggage belts. This “Baggage drop-off” saves passengers considerable time. The new system was phased into operation this summer holiday and is now fully operational.
This summer, Brussels Airport introduced a new system for checking in your own luggage at the airport. With their boarding pass, passengers for the short and medium-haul destinations of Brussels Airlines, and the other carriers of the Lufthansa Group (Lufthansa, Swiss and Austrian), can print the baggage label for their suitcase themselves and check it in. For this purpose, a new zone with 16 label kiosks and 6 bag drops, where the suitcase is weighed and goes on the belt to the baggage hall, has been installed at check-in row 4. Brussels Airlines agents assist the passengers if they require assistance.
This Baggage drop-off saves passengers a significant amount of time because even more passengers can present their bags at the same time. Since more than 75% of Brussels Airlines passengers have already checked in at home and have their boarding pass in their pocket, they can check in their suitcase faster and continue their journey. Up to 400 passengers per hour can check in their luggage via this Baggage drop-off. Passengers can of course still go to the manned check-in counters.
This system was systematically put into use during the summer holidays and is now fully operational. During the months of July and August, 35.000 suitcases, or nearly 10% of Lufthansa Group's short- and medium-haul bags, have already been checked in through the Baggage drop-off. This is an extensive pilot, in which the system will be closely monitored, with a view to expansion possibilities in the future, according to the Belgian airport.
